RETURN AND REFUND POLICY – ALPHA BITE
At ALPHA BITE (https://alpha-bite.com), a leading provider of custom software development solutions, we are committed to delivering the highest quality services that fully meet our clients’ expectations. We understand that customer satisfaction is essential to our mutual success, which is why we have established a fair, transparent, and equitable return and refund policy that protects both our clients’ interests and the sustainability of our professional services.
SCOPE OF APPLICATION
This policy applies exclusively to software development, systems integration, technology consulting, and related services provided by ALPHA BITE. As our services are intellectual in nature and tailored to the specific needs of each client, the conditions outlined in this policy have been carefully designed to reflect the unique characteristics of the tech industry and industry best practices.
IMPORTANT DEFINITIONS
For the purposes of this policy, “completed service” refers to any service delivered to the client according to contractually agreed specifications, including documentation, source code, executable files, and any other defined deliverables. “Ongoing service” refers to projects still under development, analysis, or implementation and not yet finalized. “Significant errors” are defined as functional failures, substantial deviations from agreed requirements, or deficiencies that prevent the normal use of the developed software or system.
REQUIREMENTS TO REQUEST RETURNS OR REFUNDS
To process a return or refund request, the client must meet the following requirements in full. The maximum period to submit any refund request is thirty (30) calendar days from the formal delivery date of the service, as documented in the project handover or official project completion communication. After this period, no requests will be accepted under any circumstances, except in cases of duly documented force majeure.
Valid reasons for a refund request include only the following: The service was not delivered according to the technical and functional specifications outlined in the accepted contract or commercial proposal.There are significant errors in the service that impair its normal function or substantially reduce its usefulness.The final result of the service is unsatisfactory due to technical or methodological failures directly attributable to ALPHA BITE and not due to changes in client requirements or external factors beyond our control.
DETAILED PROCEDURE FOR REQUESTING REFUNDS
The refund request process must follow these steps: The client must send a formal email to atencion@alpha-bite.com including: Full name or business name Contract number, purchase order, or corresponding invoice Service delivery date A detailed and specific description of the issue or dissatisfaction Supporting evidence, if applicable Upon receiving the request, our customer support team will thoroughly review the documentation and project background. This process may take up to five (5) business days.
During this period, we may contact the client to discuss the case, request additional information, and evaluate potential solutions. Depending on the nature of the issue, possible solutions may include: Reworking the service at no additional cost Issuing a full or partial refund Offering credit for future ALPHA BITE services
LIMITATIONS AND RESTRICTIONS ON REFUNDS
To ensure responsible use of this policy and prevent abuse or fraud that may compromise service sustainability, the following restrictions apply: Refunds will not be issued for services that were completed and delivered satisfactorily under contractual terms, except in exceptional cases involving verifiable errors or justified dissatisfaction, assessed on a case-by-case basis by our technical and legal teams.
In cases where a client wishes to cancel an ongoing service, a formal email must be sent to atencion@alpha-bite.com. Refunds for such cases will be individually evaluated, considering project progress, resources invested, hours worked, and costs incurred up to the cancellation request.
CANCELLATION POLICY FOR SERVICES
For cancellations of scheduled or contracted services not yet initiated, the following conditions apply:
10 or more days before the scheduled date: 100% refund of the amount paid 5 to 9 days before the scheduled date: 60% refund, with administrative and preparation costs deducted Same day or less than 5 days before the scheduled date: No refund due to committed resources
All cancellation requests will receive a written confirmation with applicable refund details and processing timelines.
EXCEPTIONAL CASES AND SPECIAL CIRCUMSTANCES
We acknowledge that extraordinary situations may arise that are not explicitly covered in this policy. Exceptional cases — including but not limited to force majeure, significant changes in the technological environment, regulatory modifications affecting project feasibility, or unforeseen circumstances beyond either party’s control — will be reviewed individually by our management team and may be subject to different terms than those stated in this general policy.
REFUND PROCESSING TIMEFRAME
Once a refund request is formally approved by our evaluation team, the corresponding refund will be processed within a maximum of ten (10) business days, preferably using the same payment method used by the client. If the original method is unavailable or experiences technical issues, a secure and mutually convenient alternative will be coordinated with the client.
DISPUTE RESOLUTION AND ALTERNATIVE PROCEDURES
In the event of a dispute regarding the application of this policy or the evaluation of a refund request, ALPHA BITE is committed to seeking a friendly and mutually satisfactory resolution through direct dialogue with the client. If no agreement is reached, either party may resort to alternative dispute resolution mechanisms, including mediation or arbitration, in accordance with applicable law.
POLICY MODIFICATIONS
ALPHA BITE expressly reserves the right to modify, update, or supplement this policy at any time to reflect changes in applicable legislation, internal process improvements, or evolving industry best practices. Any modification becomes effective upon publication on our official website (https://alpha-bite.com) and will be promptly communicated to active clients through the contact methods they provided.
CONTACT INFORMATION
For additional information about this Return and Refund Policy, to inquire about its application, or to initiate a refund process, clients may contact our specialized support team via email at atencion@alpha-bite.com. Our team is committed to providing timely and professional responses to all inquiries received.
This Return and Refund Policy is an integral part of our terms of service and reflects our ongoing commitment to customer service excellence and transparency in all business relationships.
