Política de devoluciones y reembolsos

REFUND POLICY – ALPHA BITE

At ALPHA BITE, we strive to provide services that fully meet the needs of our customers. If for any reason you are not completely satisfied with the services we have provided, we offer a fair and transparent refund policy.

Policy Changes

We reserve the right to change this policy at any time. Changes will be effective upon posting on our website.

Refund Request Requirements

In order for us to process a refund, the customer must meet the following conditions:

• Request Deadline: Refund requests must be made within 30 days of service being provided. After this period, requests will not be accepted.
• Reasons for Refund: We accept refund only in the following cases:
  
  • The service was not provided as stipulated in the contract.
  • There were significant errors in the provision of the service.
  • The result of the service was unsatisfactory due to failures attributable to ALPHA BITE.

Procedure for Requesting a Refund

To request a refund, please follow these steps:

1. Please send an email to atencion@alpha-bite.com indicating your name, contract or invoice number, and a detailed description of the problem.
2. We will review your request and contact you within (number) business days to discuss your case.
3. Depending on the nature of the problem, we can offer:
   
   1. Redo the service at no additional cost.
   2. A partial or full refund.
   3. A credit for future services.

Refund Limitations

To prevent abuse and fraud, as well as to ensure the sustainability of our services, we have established the following limitations:

1. Refunds for completed and delivered services will not be accepted, except in cases of errors or justified dissatisfaction, which will be evaluated by ALPHA BITE.
2. If you wish to cancel an ongoing service, please email atencion@alpha-bite.com. Refunds in these cases will be assessed on an individual basis.

Cancellation policy:

For cancellations of scheduled services:

• Cancellations must be requested at least (number) days before the service date.
• Refund will depend on the time of cancellation:
  
  • Cancellations 10 days in advance: Full refund.
  • Cancellations within 5 days prior to service: 60% partial refund.
  • Same day cancellations: No refund will be made.

You will need to email atencion@alpha-bite.com or call with your name, contract number, and date of service. You will receive confirmation of the cancellation and details about the applicable refund.

NOTE** Exceptional cases will be considered individually and may have different terms.

Refund Deadline

Once the refund is approved, the refund is processed within 10 business days using the same original payment method.

Contact

For more information or additional questions about our refund policy, you can contact us by email at: atencion@alpha-bite.com.